Wendy’s Announces Innovative New Global Restaurant Design Standard: “Global Next Gen”

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Optimizations enhance the digital customer experience, designed to deliver more convenience, speed and accuracy today and in the future

DUBLIN, Ohio, August 17, 2022 /PRNewswire/ — The Wendy’s Company today announced a new global standard for restaurant design, New World Generation, for enhanced customer, crew and digital experiences. Starting in Fall 2022, new build Wendy’s® Traditional Restaurants will feature a sleek, modern design with an optimized layout and next-generation technology to bring more Wendy’s to more people with an emphasis on convenience , speed and accuracy.

“To accelerate our business and expand our footprint around the world, we must constantly meet the needs of our customers however they choose to engage with Wendy’s, whether through a digital platform or in in-store service. steering wheel,” said Wendy’s President and CEO. Todd Penegor. “New World Generation improves the customer experience across all ordering channels and streamlines our team’s operations, while creating better returns for franchisees.”

New World Generation includes the following design features and technology to better serve today’s customers:

  • Delivery Pickup Window: A dedicated delivery pick-up window and delivery parking lot make it more convenient and faster for delivery drivers, who previously had to enter the dining room, grab orders and leave. This design also moves traffic away from the drive-thru line where customers are waiting, so the team can focus on taking and fulfilling orders more quickly, efficiently and accurately.
  • Dedicated mobile order pick-up: New World Generation has mobile order parking and restaurant pick up shelves. Customers select a pickup time when they place their Mobile Order and upon arrival, park in a dedicated Mobile Order parking spot, grab their meal from the Mobile Order Pickup Shelves, and enjoy their Wendy’s favorites.
  • Reinvented kitchen: A new galley-style galley design, which runs from front to back of the restaurant, increases efficiency and crew oversight across all sales channels. Galley design enables efficiencies at the point of sale, allows crew to move more easily from position to position throughout the day, and speeds order fulfillment and culinary innovation .
  • Next generation technology: New World Generation comes to life with the next generation of modernized technologies working hard behind the scenes, enabling restaurant teams to handle far more digital business than ever before. It also provides a platform for future-oriented technological innovation.
  • Optimized infrastructure: The new restaurants will use more efficient building elements such as lighting and HVAC to reduce energy consumption and costs.

“As the first foodservice brand to offer a modern pickup showcase more than 50 years ago, Wendy’s continues its legacy of design and innovation with New World Generation“, said Penegor. “Our new global restaurant standard opens up opportunities at the intersection of innovative design and technology, bringing us one step closer to our vision of becoming the fastest growing and most loved restaurant brand. in the world.”

Wendy’s plans to open the first New World Generation restaurant in New Albany, Ohio in the spring of 2023.

Want to know more about A next global generation? Head to The Square Deal for a Q&A with Abigail Pringle; President, USA and Chief Commercial Officer Kurt Kane; and director of information Kevin Vasconi.

About Wendy’s
Wendy’s® was founded in 1969 by David Thomas in Columbus, Ohio. Dave has built his business on the “Quality is Our Recipe®” principle, which remains the hallmark of the Wendy’s system. Wendy’s is best known for its made-to-order square burgers made with fresh never-frozen* beef, freshly prepared salads and other signature dishes like chili, baked potatoes and Frosty® dessert. The Wendy’s Company (Nasdaq: WEN) is committed to doing the right thing and making a positive difference in the lives of others. This is especially visible through the company’s support of the Dave Thomas Foundation for Adoption® and its Wendy’s Wonderful Kids® program, which seeks to find a loving, forever home for every child awaiting adoption from the foster care system. North American. Today, Wendy’s and its franchisees employ hundreds of thousands of people in approximately 7,000 restaurants worldwide with a vision to be the fastest growing and most loved restaurant brand in the world. For more details on franchising, contact us at www.wendys.com/franchising. Visit www.wendys.com and www.squaredealblog.com for more information and connect with us on Twitter and Instagram using @wendys, and on Facebook at www.facebook.com/wendys.

*Fresh beef available in the contiguous United States, Alaskaand Canada.

SOURCEThe Wendy’s Company

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